Winter Storm May Cause Delays
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Winter Storm May Cause Delays
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FBA Import Tool is Down – Amazon’s UI Change is Awesome
FBA Import Tool is Down – Amazon’s UI Change is Awesome
Amazon’s recent UI changes seem to have broken our removal import tool. We’re investigating a fix.
In the mean time, there are some other options to get your removal orders into our system.…
Our Customer Service is Terrible: We’re fixing it
The wake up call (thank you Albert and Federico!)
About a month ago I walked into the warehouse, fresh off a very positive call with one of our oldest customers. I noticed Kyle was on the dock phone and then he said “oh, let me hand you to the CEO, he can take care of this”.…
Storage Policy Updates Effective August 1st, 2021
Storage Policy Updates Effective August 1st, 2021
Beginning August 1st, 2021 we will be implementing a new policy about storage of Used, Damaged, or Defective Merchandise (UDDM) and Unplanned or Unexpected Storage (UUS).
These updates may affect the way you use our services, so please read carefully and let us know if you have any questions.…
Web Portal Updates
Web Portal Updates: June 2021
We’ve been working on some recent updates to our web portal. Here’s a quick rundown:
Presort / Receiving Info Is Now Visible
It’s SOP for us to scan every package we receive at the door, and our web portal now displays this info.…
Status: Checkin Picture Outage
December 30, 2:06PM: The picture tool has been corrected and is now correctly uploading pictures to our cloud server so customers can access them through the web portal. All missing pictures have been restored and no data was lost. This issue affected 111 pictures taken between December 29 and today, and they have all been restored.…
Warehouse Capacity: Peak and 2021
Warehouse capacity 2021 and Peak
Please help us plan our warehouse capacity through peak and 2021.
We doubled our warehouse space in October, and may need to do so again in the very near future. We’re looking at Q2 at the latest.…
Unexpected Shipments: are these yours? Someone please claim
Unexpected Shipments: are these yours? Someone please claim
We have been receiving some unexpected removal order shipments which appear to be from Amazon. It looks like they are action figures. The packages don’t match any expected shipments, and they aren’t addressed to any of our customers.…
WeChat spies on all user’s content: Amazon sellers need to know
WeChat spies on all user’s content: Amazon sellers need to know
A security analysis conducted by Citizenlab has found WeChat spies on all users, including those registered outside of China.
Here is a link to the full report: https://citizenlab.ca/2020/05/we-chat-they-watch/
This is a little off the path of something we’d post on our blog, but we feel our customers need to know.…
Ohio issues “stay at home” order — how we’re responding
Ohio issues “stay at home” order — how we’re responding
Latest update: 2020-04-07:
…The COVID-19 situation has now begun to affect our services, and we ask that our customers be patient as we navigate this. Specifically, this is what’s happening:
- Some of our staff are on leave right now for related health and family matters.
LDR now offering fulfillment services
LDR now offering fulfillment services
We are proud to announce we are rolling out fulfillment services to our customers. Many of you have asked about this, and we’re finally making it happen. Coming soon we will offer integrations with eBay, Amazon FBM, Shopify, Woocommerce, and others marketplaces.…
Coronavirus: What our customers should know
The coronavirus situation is… fun. Really, it’s very chaotic and nobody really seems to know what to do. There’s a general panic at grocery stores. The Ohio state government has passed restrictions on large public gatherings, closed schools, and is considering closing restaurants and other public places.…
It hatchened – LDR Accepted in DigitalOcean Hatch
We’re excited to announce LDR has been accepted into Hatch. Hatch has granted us $10,000 to help us scale out some much needed infrastructure to meet our customer’s demands.
Our customers can expect improvements to our website and technology, including some new integrations and even software.…