It seems like we’re having reports about some customers not receiving emails from our ticketing system or customer portal. We’re looking into the issue to figure out who it’s effecting and what’s causing it.…
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Winter Storm May Cause Delays
Winter Storm May Cause Delays
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FBA Import Tool is Down – Amazon’s UI Change is Awesome
FBA Import Tool is Down – Amazon’s UI Change is Awesome
Amazon’s recent UI changes seem to have broken our removal import tool. We’re investigating a fix.
In the mean time, there are some other options to get your removal orders into our system.…
Our Customer Service is Terrible: We’re fixing it
The wake up call (thank you Albert and Federico!)
About a month ago I walked into the warehouse, fresh off a very positive call with one of our oldest customers. I noticed Kyle was on the dock phone and then he said “oh, let me hand you to the CEO, he can take care of this”.…
Facebook is down
Facebook is Down
Just letting everyone know Facebook, Whatsapp, and Instagram are down right now. I know a lot of our customers and workforce use these apps to communicate.
…We’re aware that some people are having trouble accessing Facebook app. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
How to find returns using Amazon FBA LPN
Amazon FBA LPN – how to use it.
Amazon FBA removal items often have “LPN” stickers… but what are they for? We know Amazon wants them for claims, but wouldn’t it be nice if they were more transparent? Amazon has finally added a feature enabling sellers and 3PLs to lookup order data by LPN.…
Storage Policy Updates Effective August 1st, 2021
Storage Policy Updates Effective August 1st, 2021
Beginning August 1st, 2021 we will be implementing a new policy about storage of Used, Damaged, or Defective Merchandise (UDDM) and Unplanned or Unexpected Storage (UUS).
These updates may affect the way you use our services, so please read carefully and let us know if you have any questions.…
Web Portal Updates
Web Portal Updates: June 2021
We’ve been working on some recent updates to our web portal. Here’s a quick rundown:
Presort / Receiving Info Is Now Visible
It’s SOP for us to scan every package we receive at the door, and our web portal now displays this info.…
Status: Checkin Picture Outage
December 30, 2:06PM: The picture tool has been corrected and is now correctly uploading pictures to our cloud server so customers can access them through the web portal. All missing pictures have been restored and no data was lost. This issue affected 111 pictures taken between December 29 and today, and they have all been restored.…
Making the transition to Amazon FBA: Established businesses should know
Transition to Amazon FBA: What established businesses should know
Ecommerce isn’t going away, and many established businesses are thinking about making the jump to Amazon. The exodus to Amazon has been a growing trend for years and COVID-19 has only accelerated the shift.…
Warehouse Capacity: Peak and 2021
Warehouse capacity 2021 and Peak
Please help us plan our warehouse capacity through peak and 2021.
We doubled our warehouse space in October, and may need to do so again in the very near future. We’re looking at Q2 at the latest.…
Unexpected Shipments: are these yours? Someone please claim
Unexpected Shipments: are these yours? Someone please claim
We have been receiving some unexpected removal order shipments which appear to be from Amazon. It looks like they are action figures. The packages don’t match any expected shipments, and they aren’t addressed to any of our customers.…
3rd Party Seller Data: Is Amazon Using Your Data Against You?
Summary:
- Two state AGs and the FTC are investigating Amazon’s use of 3rd party seller data.
- Jeff Bezos testified before the House last week.
- In April, the WSJ interviewed Amazon employees who said Amazon uses collected data to launch competing products.
Prep Center Questions Answered – Find FBA Prep and Pack Center
Prep Center Questions Answered
Are you considering working with an FBA prep center? In this article we cover common questions about FBA prep and pack centers, how to leverage them, and identify good deals.
I see lead times like 24 or 48 hours being advertised.
…WeChat spies on all user’s content: Amazon sellers need to know
WeChat spies on all user’s content: Amazon sellers need to know
A security analysis conducted by Citizenlab has found WeChat spies on all users, including those registered outside of China.
Here is a link to the full report: https://citizenlab.ca/2020/05/we-chat-they-watch/
This is a little off the path of something we’d post on our blog, but we feel our customers need to know.…
Calculate shipping for FBM – How to get started
Calculate shipping for FBM
…You need to calculate shipping for FBM before you can really consider the switch. Right now a lot of FBA sellers are thinking the same thing, and it can be a bear to navigate. This is the first in a series of posts by our CEO to share real world knowledge about making the transition.
Ohio issues “stay at home” order — how we’re responding
Ohio issues “stay at home” order — how we’re responding
Latest update: 2020-04-07:
…The COVID-19 situation has now begun to affect our services, and we ask that our customers be patient as we navigate this. Specifically, this is what’s happening:
- Some of our staff are on leave right now for related health and family matters.
LDR now offering fulfillment services
LDR now offering fulfillment services
We are proud to announce we are rolling out fulfillment services to our customers. Many of you have asked about this, and we’re finally making it happen. Coming soon we will offer integrations with eBay, Amazon FBM, Shopify, Woocommerce, and others marketplaces.…
Coronavirus: What our customers should know
The coronavirus situation is… fun. Really, it’s very chaotic and nobody really seems to know what to do. There’s a general panic at grocery stores. The Ohio state government has passed restrictions on large public gatherings, closed schools, and is considering closing restaurants and other public places.…
Shopify and Stripe Discounts
Shopify and Stripe Discounts
Are you considering starting an online store with Shopify or Woocommerce in 2020? You can save a lot of money with FoundersCard.
FoundersCard is a paid membership which gives entrepreneurs access to a lot of useful discounts.…